ORBIT BSS is a software application that is built ‘native’ on the BPMN based Omni-Channel Platform. It runs within and alongside the eTOM framework following all the rules and technical standards that are required, without any further coding or porting.
The ORBIT BSS platform is a telecom industry specific digital commerce & CRM that covers the whole processes supporting the full end-to-end customer lifecycle, dealing dynamic factors such as customer care and sales. Our Omni-channel approach paves a continuous and consistent customer experience across a spectrum of all touch points, both in the online and retail worlds.
What are the key ORBIT BSS distinctive feature for telecom industry?
Sales automation
ORBIT BSS platform’s ability to help core telco sales operations such as sales forecasting, partner sales management, and proposal quote generation is evaluated. The ability to support sales operations across multiple channels was also tested.
Marketing
ORBIT BSS’s ability to support various marketing functions across multiple channels is evaluated. Support for campaign management functionalities was also considered.
Customer service
The extent of the ORBIT BSS platform support for telecoms’ customer service operations is assessed. It decides how refined the platform is in delivering function such as product recommendation.
Analytics
Assesses the platform’s support for analytics capabilities such as predictive analytics, client division, and cross-channel analytics. The platform’s ability to perform real-time analytics using data from other systems such as OSS and billing systems was determined further.
Social
Reviews the range, clarity, and evidence of the CRM’s ability for analyzing and reacting to social media interactions, and coordinating them into the client profile.
Mobile
Considers the extent and confirmation of CRM-related activities that are conveyed to and got to form a portable domain.
Omni-channel
ORBIT BSS is empowering its clients to increase sales and create outstanding customer experiences across multiple channels including retail, contact center, online portals, apps, mobile, and social, thus providing a true end-to-end Omni-channel interaction life-cycle with their end-customers.
Integration
The level of integration that exists over all client association channels is examined. Also, the level of integration that exists between the CRM platform and other telco systems such as billing, product catalog, and order orchestration are examined.
Telco frameworks adopted
This criterion is used to further determine the level to which the seller supports telco-centered activities.
E-Commerce
The ORBIT BSS offers scalable and flexible digital commerce solutions that meet the needs of large and midsize enterprises in B2C and B2B markets.
Open API
The ORBIT BSS includes an open API that makes it simple to extend and customize system’s features and functionalities. This platform has a complete RESTful API that thoroughly supports the platform operations for querying, creating and updating data.